The terms we work on.

The agreement

These terms govern use of the Brokerfront platform by brokerages and other credit businesses (“the firm”, “you”). The platform is provided by Brokerfront Pty Ltd for business use. By creating an account or operating a tenancy you agree to these terms on behalf of the firm.

What Brokerfront is, and is not

Brokerfront provides technology: a white-label client experience, a structured loan file and a broker workspace. Brokerfront is not a lender, does not provide credit assistance and is not a party to any advice the firm gives. The firm holds its own Australian Credit Licence or credit representative authorisation, remains responsible for its regulated conduct, and owns its client relationships, recommendations and commissions in full.

Accounts and eligibility

• Public activation of a tenancy and paid operation require the firm’s licensing details to be current; the platform gates activation on them.
• The firm is responsible for its team’s access, for keeping sign-in credentials secure, and for ensuring only authorised, appropriately accredited people act on files.

Plans and billing

• Fees follow the published pricing: a platform subscription, a metered charge per assisted application, and seats where applicable. Prices are in Australian dollars and attract GST.
• Billing periods are calculated in Sydney time and invoices are issued through our payment provider.
• We may suspend a tenancy for non-payment or a lapsed licence after reasonable notice.

Your data

• Client records created on the firm’s tenancy belong to the firm. We process them on the firm’s instructions, as described in our privacy policy.
• A complete export of the tenancy’s data is available at any time. Deleting a tenancy is a deliberate, recorded, two-person process, subject to retention the law requires.
• Records supporting regulated work are kept on an append-only trail and retained for seven years.

AI features and human review

The platform uses AI to conduct fact-find conversations, read documents and prepare files. AI output is proposed, not verified: licensed actions — verifying evidence, selecting a product, approving a recommendation, publishing a site — require a human decision, and the platform enforces those gates. The firm must not represent unreviewed AI output as advice, and must not attempt to defeat the platform’s guardrails, permissions or audit trail.

Acceptable use

• The platform may be used only lawfully and for the firm’s own broking business.
• The firm must not misuse the platform to mislead clients, misrepresent its licensing, or publish content it has no right to publish.
• Security testing, scraping and attempts to access another tenancy’s data are prohibited.

Intellectual property

Brokerfront owns the platform. The firm owns its brand, content and client records, and grants us the licence needed to host and operate them on its behalf. Neither side acquires the other’s property under these terms.

Liability

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. Subject to that, the platform is provided as described and our total liability under these terms is capped at the fees the firm paid in the twelve months before the event giving rise to the claim; neither party is liable to the other for indirect or consequential loss. The firm remains solely responsible for its regulated conduct and the advice it gives.

Changes, termination and law

• We may update these terms with reasonable notice; continued use after notice is acceptance.
• The firm may stop using the platform at any time; export is available before closure.
• These terms are governed by the laws of New South Wales, Australia.

Talk to us about anything in these terms.