A conversation, not a form
The assistant asks one thing at a time, explains terms in plain English and never rushes.
The first conversation
Clients talk. The file takes shape.
On your site, by voice or chat, clients tell their story in their own words and their own time. Factual answers become structured facts on a living loan file, not another transcript to re-key.
What you get
A fact-find clients actually finish.
Progress that survives
Start without an account, save with one, and pick the conversation back up on any device.
Only what's missing
The file knows what it already holds, so nobody is asked the same question twice.
Voice and chat, one record
Clients can talk on the couch or type on the train. Both land in the same transcript on the same file.
How a conversation becomes a file
From first question to prepared file.
The file is born at hello
A client's first question on your site opens a loan file. No sign-up wall, no PDF pack.
Answers become facts
When a client states something factual, it's recorded as a structured fact with its source, not prose in a notes field.
The gaps drive the questions
The checklist of what a complete file needs decides what gets asked next.
You receive a prepared file
The conversation ends with facts, documents and capacity arranged for your review.
No numbers before the basics
Borrowing figures stay off the table until identity, employment and income are on file. The tools refuse.
No comparison before disclosure
The first tailored comparison waits for the client to accept your credit guide. The gate is code.
Nothing off the record
Every question, answer, refusal and hand-off is written to a trail that can't be edited.