If a client wants to complain.

It is your register, not ours

A complaint about a firm's credit assistance is that firm's obligation to handle. It goes in the firm's own internal dispute resolution register, it starts the ASIC RG 271 clock, and it carries the AFCA path if it is not resolved.

Brokerfront does not stand in that path and cannot accept a complaint on a firm's behalf.

What Workspace does

Complaints in Workspace is the register. Logging a complaint there starts the clock, records the acknowledgement, and holds the response with its dates.

A client can also raise a complaint from your site, and it arrives in the same register.

If you write to us about one

A person reads it. We will help with the record and the system; we will not answer the complaint for the firm, and nothing about it is answered automatically.