Getting help.
How to reach us, what we answer straight away and what goes to a person.
Two ways in, one queue
Ask from Help in Workspace, or write to our support address. Both arrive in the same place and are read by the same people. We don't run a channel nobody's watching.
What comes back quickly
Routine questions about setting up your site, publishing, your team and how applications work are answered from this help centre, usually straight away.
What always goes to a person
Anything about a live application, anything about money, and anything that is or might become a complaint. Those are never answered automatically. A person picks them up.
Still stuck? Ask us. Anything about a live file, money or a complaint reaches a person.
Talk to us